Shipping policy
Processing and delivery
Once your order has been placed, we normally need 1 to 3 business days to process it. Orders placed on Friday evening or during the weekend may take longer to process.
After processing, delivery typically takes 5 to 15 business days. These are estimates and actual delivery may vary. Contact us if you need help checking your order.
If we cannot ship within the stated timeframe, we will notify you and explain the revised timing and your cancellation and refund options.
If you select Priority VIP Insurance at checkout, your order receives priority processing within one business day. This optional service is separate from shipping and does not shorten the carrier’s delivery window.
Order cancellation
Orders move quickly through our fulfillment system, so cancellation or address changes cannot be guaranteed once fulfillment has begun. Email us as soon as possible. If we can cancel before dispatch, we will refund the cancelled items and any shipping charges collected for them.
Returns and the FORM guarantee
Our Refund Policy explains the first-order FORM 90-Day Money-Back Guarantee, the additional 14-day request window, ordinary unopened returns and how we handle damaged, incorrect or missing orders.
Shipping costs
The shipping charge, if any, is shown with your order total before payment. If your selected offer includes free shipping, no shipping charge applies to that offer.
Product origin
Devoted Humans works with a global network of suppliers, including suppliers in China. Contact us if you have questions about the origin or ingredients of a product.
Questions about your order
You can check our FAQs or email hello@devotedhumans.com. Our customer support hours are 9am-5pm EST Mon-Sun, and we typically reply within one day.
Undelivered and uncollected packages
Provide an accurate delivery address and collect packages held for pickup within the carrier’s deadline. If an order is returned because of an incorrect address you supplied or an uncollected package, we can arrange reshipping at your expense. We will confirm any reshipping cost before charging it.
If you prefer a refund, eligible items must have been returned to us unopened and in saleable condition; original paid shipping is not refundable. Please see our Refund Policy for details.
If your order appears lost, contact us so we can investigate with the carrier. We will arrange a replacement or refund for an order confirmed lost in transit.
Resolving an order problem
Please contact us first so we can help resolve a problem. This does not restrict any rights or deadlines you may have with your bank, payment provider or under applicable law.