Refund policy

At Devoted Humans, we stand behind FORM and want you to feel confident about trying it. This policy explains our first-order results guarantee and the separate rules for ordinary returns and order issues.

For processing times and delivery estimates, see our Shipping Policy.

90-Day Money-Back Guarantee

Your first FORM order and any add-ons bought immediately after checkout share one 90-day guarantee from delivery, whether you choose a 30-, 60- or 90-day supply. Add-ons do not restart or extend that period. You have a further 14 days after the trial to submit your request.

The results guarantee covers no improvement or only minor improvement after consistent use. It does not cover a change of mind after clear, substantial improvement.

Refusal and poor tolerance are covered too. Contact us earlier if either happens. You do not need to continue giving a chew that your dog refuses or cannot tolerate.

The guarantee covers the FORM supply selected in your first order and any immediate post-checkout add-ons, including the quantity required for your dog’s weight. There is no two-tub limit. A 30- or 60-day buyer does not need to purchase more product merely to qualify. The guarantee does not provide additional product free of charge.

How we review your experience

Tell us your dog’s weight, the daily serving, how consistently FORM was given and what changed in stool quality, scooting, licking or everyday comfort. We assess the overall experience you describe. A small change does not automatically disqualify a claim, and there is no requirement for a veterinary report.

The guarantee is available once per customer for their first FORM order. Repeat orders, separate additional purchases and other products are not automatically included. The ordinary return rules below apply unless a separate written offer expressly provides different coverage.

How to request a guarantee refund

Email hello@devotedhumans.com with your order number or receipt and a short description of your experience. We may ask reasonable follow-up questions to verify the order and understand your routine.

There is no need to save or return empty tubs. We do not require a product return for an approved FORM guarantee claim.

Refund amount and payment method

An approved guarantee refund covers the amount actually paid for the eligible FORM product, after discounts, plus any applicable tax on the refunded amount. Original shipping charges are non-refundable for results, refusal, tolerance or change-of-mind claims. If shipping was free, we do not deduct a shipping charge.

We do not charge a separate $9 processing fee or a restocking fee. Approved refunds go back to the original payment method. We will email you when the refund has been issued. Your bank or payment provider may need additional time to post it.

Ordinary returns, including repeat orders

Outside the first-order FORM guarantee, you may request a return of unopened, unused products within 14 days of delivery. Products must have their original seals intact and be in their original packaging.

Contact us before returning anything. Once we authorize the return and provide the address, send it within 14 days. You are responsible for return postage for a change-of-mind return; use a tracked service and keep the receipt. We do not refund opened or used repeat-order products for a change of mind.

After receiving and checking an authorized return, we will confirm the refund for the eligible items. Original paid shipping is not refundable. These ordinary-return conditions do not restrict the separate first-order FORM guarantee.

Cancellation and address changes

Email us as soon as possible if you need to cancel or change an order. We will help if the order can still be stopped or changed before dispatch. Cancellation or changes cannot be guaranteed once fulfillment has begun.

If we successfully cancel before dispatch, we will refund the cancelled items and any shipping charges collected for them. If the order has already shipped, the applicable return or guarantee terms apply.

Damaged, defective or incorrect items

Contact us promptly if an item arrives damaged, defective or incorrect. Include your order number and photos of the item and packaging where available. We will review the issue and arrange an appropriate replacement or refund. If a return is required for an issue caused by us, we will provide a prepaid label.

You will not be charged return postage or a processing fee to correct our error. Any shipping charges attributable to an item refunded because it was damaged, defective or incorrect will also be refunded.

Missing and undeliverable orders

If an order has not arrived, contact us so we can investigate with the carrier. We will arrange a replacement or refund for an order confirmed lost in transit.

Please provide an accurate address and collect packages held for pickup within the carrier’s deadline. If an order is returned because of an incorrect address you supplied or an uncollected package, we can arrange reshipping at your expense. If you prefer a refund, eligible items must have been returned to us unopened and in saleable condition; original paid shipping is not refundable. We will explain any reshipping cost before charging it.

Sale items and gifts

Eligible sale items are refunded at the amount actually paid. Discounts are not refunded as cash or credit beyond that amount.

For gifts, contact us with the order number or proof of purchase. Approved refunds go to the original payment method; we cannot refund more than the amount paid or automatically issue cash to a different recipient.

Late or missing refunds

If an approved refund has not appeared, check your account and contact your bank or payment provider about its posting time. If you still need help, email us and we will check the refund status.

Fair use and duplicate claims

We verify orders and previous refunds to prevent duplicate claims. We may refuse a claim supported by false information or evidence of abuse. A refund cannot be recovered twice through both us and a payment dispute for the same purchase.

Please contact us first so we have an opportunity to resolve an issue. This request does not restrict any rights or deadlines you may have with your bank, payment provider or under applicable law.

Policy updates and your rights

The terms presented when you placed your order govern that purchase. Later policy changes do not reduce an existing order’s guarantee. Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact

hello@devotedhumans.com
9am-5pm EST Mon-Sun
We typically reply within one day.