Frequently Asked Questions
We've compiled a list of frequently asked questions (and answers) for your convenience. If you don't see the question you're looking for, send us a message at hello@devotedhumans.com and we'll happily get back to you with an answer.
Common FAQs
Is FORM suitable for my dog?
FORM is intended for dogs 12 weeks and older, with the daily serving based on their weight.
If your dog is scooting or licking their rear and you’re unsure why, your vet can help identify the cause and whether daily gland support is appropriate.
If your dog has a known food sensitivity, check the complete ingredient list in Feeding & Supplement Facts. For a prescribed diet or particular health concern, ask your vet to review the ingredients before starting. Our team can help with ingredient questions.
How should I assess my dog’s progress?
Check in after 3–5 weeks of consistent use, looking at stool quality, scooting, licking and everyday comfort. Allow a full 90 days of daily use to assess overall progress.
If your dog has needed gland expressions, progress can mean no longer needing them or in some cases needing them less often. Note the date of their last expression and their usual time between expressions, so you have a starting point for comparison. If fishy leaks have been a problem, look for fewer of those, too.
If symptoms worsen or your dog seems unwell, seek veterinary advice rather than waiting until Day 90.
Seeing little change after about a month? Email us. We’ll review your dog’s weight, daily serving, routine and what you’ve noticed, so you have a clear next step.
How many chews come in a jar?
There are 30 soft chews in each jar. How long one jar lasts depends on your dog’s weight and recommended daily serving.
What flavor is FORM?
FORM comes in a chicken flavor that dogs love, making it easy to give as part of their daily routine.
Can I use FORM alongside other supplements or medication?
FORM provides daily nutritional support. Before combining it with another gland chew, added fiber, a probiotic or prescription medication, ask your vet to review the full ingredient list.
If your dog is receiving treatment or ongoing gland care, continue following your vet’s guidance. They can help you fit FORM into your dog’s existing routine.
Should I continue once my dog improves?
FORM is designed for ongoing daily support. Continuing the routine supports stool quality, healthy digestion and natural gland emptying after you begin noticing improvement.
The goal is to help maintain that everyday comfort, with more relaxed moments together. Continue following the recommended serving for your dog’s weight.
Can I split the daily dose throughout the day?
The daily dose can be split throughout the day, either given as treats or with your dog’s meals.
Ingredients & Production:
Are your products formulated by veterinarians?
Formulated by veterinarians to support stool quality, healthy digestion and natural anal gland emptying.
What measures do you take to ensure the quality of your products?
Made in a GMP facility, with raw ingredients screened for pesticide residues, heavy metals and microbial contamination. Third-party testing checks nutritional content against the label. No added sugar, artificial flavors or seed oils.
Where can I find the ingredient list for your products?
You can find the complete ingredient list and weight-based serving guidance in Feeding & Supplement Facts on the FORM product page.
Why do the chews sometimes look a little different in color?
Since we use natural ingredients and skip the artificial coloring, the color of our chews can vary from batch to batch. Sometimes they come out lighter, sometimes a little darker—it all depends on natural variation in our carefully chosen ingredients.
Nutrition & Safety:
How do I know this product is safe for my dog to eat?
Made in a GMP facility, with raw ingredients screened for pesticide residues, heavy metals and microbial contamination. Third-party testing checks nutritional content against the label. No added sugar, artificial flavors or seed oils.
FORM is intended for dogs 12 weeks and older. If your dog has a prescribed diet, a known food sensitivity or a particular health concern, ask your vet to review the full ingredient list before starting.
What is the best method of giving a supplement to my dog?
Give FORM by hand like a treat or with food. The full daily serving is based on your dog’s weight:
- Up to 22 lb: 1 chew per day.
- 23–55 lb: 2 chews per day.
- 56–88 lb: 3 chews per day.
- Over 88 lb: 4 chews per day.
Start with half the recommended daily serving for your dog’s weight for the first seven days. From Day 8, increase to the full serving if your dog is tolerating it well.
Give it daily and keep fresh drinking water available. You’ll find your dog’s serving in Feeding & Supplement Facts.
You can split the daily serving between meals.
What happens if I accidentally give my dog too many chews?
In the event that your dog accidentally consumes significantly more than the daily recommended dose, consult your vet for advice.
How should I store FORM?
Store in a cool, dry place away from direct sunlight and heat. Keep the container tightly closed after each use.
Orders & Shipping:
Is shipping free?
Yes. All current FORM offers include free tracked shipping, with no minimum tub quantity. The optional Priority VIP Insurance service shown at checkout is separate from shipping.
How long do orders take to process?
Standard orders normally take 1–3 business days to process. If you select Priority VIP Insurance at checkout, your order receives priority processing within one business day. Delivery normally takes 5–15 business days after processing. Priority processing does not shorten the carrier’s delivery window.
For more details, see our Shipping Policy.
Where do you ship to?
We ship to any verified address in a U.S. state or territory, including P.O. boxes.
Do you allow returns? What is your return policy?
Your first FORM order and any add-ons bought immediately after checkout share one 90-day guarantee from delivery, whether you choose a 30-, 60- or 90-day supply. Add-ons do not restart or extend that period. You have a further 14 days after the trial to submit your request.
The results guarantee covers no improvement or only minor improvement after consistent use. It does not cover a change of mind after clear, substantial improvement.
Refusal and poor tolerance are covered too. Contact us earlier if either happens.
Email hello@devotedhumans.com with your order number or receipt and a short description of your experience. There’s no need to save or return empty tubs. Approved refunds go back to your original payment method.
The guarantee includes the eligible first-order supply for your dog’s weight, with no two-tub cap and no separate $9 processing fee. Ordinary unopened returns have separate conditions. See our Refund Policy for full details.
When can I expect my refund?
For an approved FORM guarantee claim, you do not need to return the product. We will email you when your refund has been issued to the original payment method. Your bank or payment provider may need additional time to post it.
For an ordinary authorized return, we confirm the eligible refund after receiving and checking the returned items. If you need help with a refund, email hello@devotedhumans.com.